As a result of Anna's coaching, I have developed an understanding of the skills people should learn at my stage of being a leader. Anna helped me identify which areas were the most important in my situation and then supported me as I created an action plan to make changes to my management style. Anna was very helpful, particularly in helping me understand the image of myself that I project – and understanding how my actions might be interpreted by others. I really felt that Anna was my companion on this journey. She was very good at listening to what I said, being simultaneously supportive and challenging. When Anna challenged me, I felt the way in which she did so was perfectly judged. I felt an instant rapport with Anna. I could be honest with her, and I was sure that what I said would be kept in confidence. There is nothing else I feel Anna could have done that would have helped me even more.